Specialization
Zeal Education
Services Management (SM)
The intent of the service management specialization is to provide students with an understanding of the analysis, decision making and implementation issues of managing the operational aspects of a service. There must be a strategy for providing service, which matches the target market with the strengths of the Service Company. Decisions such as location, layout, capacity, inventory, distribution and quality assurance must be in place. The course will have a comprehensive and systematic coverage of service operations.
| Subject Code | Subject (core courses) |
| 305SER | Services Business Management |
| 306SER | Services Performance Management |
| Elective Courses | |
| 307SER | Project Management |
| 308SER | Relationship Management |
| 309SER | Service Integrated Management |
| 310SER | Lab Services Value Chain Management |
| 311SER | Service Technology Lab |
| 312SER | Service Leadership Lab |
| 313SER | IT enabled Services Management |
| Subject Code | Subject (core courses) |
| 403SER | Strategic Service Management |
| 404SER | Management of Business Services |
| Elective Courses | |
| 405SER | Global Scenario in Services |
| 406SER | Corporate Governance & Legal Framework |
| 407SER | Computer Application in SM |
| 408SER | Services Operations Management |
| 409SER | Service Excellence |
| 410SER | Documentation Management in Services |